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Terms and Conditions

Last updated: 28 September, 2024

Welcome to Neuord! Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our website and services (the "Service") operated by Neuord ("us", "we", or "our").

1. Introduction

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

2. Definitions

  • Service: The AI-powered virtual product photography tools and related services provided by Neuord.
  • User: Any individual or entity that accesses or uses the Service.
  • User Content: Any content, including images and data, that you upload or create using the Service.

3. Use of Service

Neuord provides AI-powered virtual product photography. Users are granted a non-exclusive, non-transferable license to access and use the Service in accordance with these Terms.

4. Account Registration

To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

You are responsible for safeguarding your account credentials. You agree to notify us immediately of any unauthorized use of your account.

5. Pricing and Payments

By subscribing to a paid plan, you agree to provide accurate billing details and authorize Neuord to charge recurring fees to your chosen payment method until you cancel your subscription.

All prices are listed in USD and are subject to change. We will notify you of any price changes in advance.

6. Refund Policy

Refunds are generally not provided due to the high costs associated with GPU usage. However, in special circumstances, you can request a 50% refund if you are unsatisfied with the Service within 7 days of purchase. This refund is only applicable if you have used less than 25% of your allowed model trainings or ai image generations.

To request a refund, please contact our support team at support@neuord.com.

7. User-Generated Content

You retain ownership of any images or content you create using the Service ("User Content"). By uploading or creating User Content, you grant Neuord a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of providing and improving the Service.

You are solely responsible for your User Content and the consequences of posting or publishing it.

8. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are the exclusive property of Neuord or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any part of the Service without our prior written consent.

9. Prohibited Conduct

You agree not to use the Service to:

  • Engage in any unlawful, harmful, or fraudulent activities.
  • Distribute viruses, malware, or other malicious software.
  • Attempt to gain unauthorized access to our systems or user accounts.
  • Interfere with the proper functioning of the Service.
  • Violate any applicable laws or regulations.

10. Termination

We reserve the right to terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

11. Service Availability

We strive to ensure that the Service is available 99.99% of the time. However, we do not guarantee uninterrupted access and are not liable for any downtime or disruptions.

We may modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice.

12. Limitation of Liability

In no event shall Neuord, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service;
  • Any conduct or content of any third party on the Service;
  • Any content obtained from the Service;
  • Unauthorized access, use, or alteration of your transmissions or content.

Our total liability to you for all claims under these Terms, including for any implied warranties, is limited to the amount you paid us through the Service.

13. Indemnification

You agree to defend, indemnify, and hold harmless Neuord and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Service, by you or any person using your account and password;
  • A breach of these Terms, by you;
  • Any User Content submitted by you;
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your Country], without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

17. Contact Us

If you have any questions about these Terms, please contact us at support@neuord.com.